Microguru Corporation

SLOC Metrics   SLOC Metrics >> FAQs

Features and Usage

Installation, Compatibility and Upgrade

Revisions, Enhancements and Customizations

Trial, Purchase, Registration, and Support

Features and Usage

Can I process files with other extensions?

Yes, you may add, edit and/or delete the file extensions to scan. See File Extensions to Scan listview on main window of SLOC.

See:
  Can I revert back to original extensions?

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Can I revert back to original extensions?

Yes, by pressing the Reset button under the File Extensions to Scan listview on main window of SLOC.

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Does the software validate language syntax?

The source files being scanned are assumed to contain valid, compilable source.

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How are results sorted?

Results are sorted by source lines of code (descending order).

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How are source lines counted?

The source lines that are included in the count are the lines that contain executable statements, declarations, and/or compiler directives. Comments, and blank lines are excluded from the count.

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I don't want files with a certain extension to be scanned. How do I exclude these files?

Delete the undesired file extension from the File Extensions to Scan listview on main window of SLOC.

See:
  Can I revert back to original extensions?

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In what formats can the output be saved?

HTML and CSV (comma delimited values)

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What do I need to generate Windows HTML Help?

You will need to download and install Microsoft HTML Help Workshop (available free from Microsoft). Please see FAQ Composer product page for download link.

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What files are scanned?

All files with file extensions matching the ones in the File Extensions to Scan listview on main window of SLOC are processed.

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What is the format of the generated XML?

The generated XML is well-formed and conforms to a schema. See http://www.microguru.com/xsd/faqcomposer-output.xsd

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What output formats are supported?

HTML, Text, Windows Help and XML.

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Installation, Compatibility and Upgrade

Can I install the software on a shared network drive?

No, the software must be installed on a local drive of a computer.

However, the data used by the software can be created and accessed from a shared network drive.

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How do I remove or un-install the software?

1. Choose Control Panel from Windows Start menu
2. Double-click on Add/Remove Programs
3. Locate and select the entry for the software
4. Press the Remove button

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How much disk space is required to install SLOC Metrics?

Less than 1 MB of disk space.

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I purchased a previous version of the software. Is there a charge for the upgrading to the latest version?

No, there is no charge for upgrading from a previous revision of the software to the latest revision within the sample major release version. For example, you may download and upgrade your software from version 5 rev. 6 to version 5 rev. 9 free of charge.

There may be a nominal charge for upgrading from an older major version to latest major version. For example, from version 3 rev. x to version 5 rev. y.

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What operating systems are supported by DBT?

Windows 2000, Windows XP, Windows 2003

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What operating systems are supported by SLOC Metrics?

Windows 98, Windows NT 4.0, Windows 2000, Windows XP, and Windows Vista.

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What version of .NET runtime is required?

Microsoft .NET v1.1 available through Windows Update or at Microsoft's website.

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Revisions, Enhancements and Customizations

Can you customize the software to my needs?

The software is sold as off-the-shelf software. Considering the price point of the software, it is very cost prohibitive to make customer specific changes to the software.

See:
  Is the source code for the application available for modification?
  How do you handle feature and enhancement requests?

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How do you handle feature and enhancement requests?

We welcome your suggestions! If the features you require have wider applicability, we can evaluate and likely incorporate those features in a future general release of the software.

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Is the source code for the application available for modification?

No.

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Trial, Purchase, Registration, and Support

Are printed manuals shipped with the software?

All documentation is installed when you install the software. No manuals are shipped with the CD.

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Do I need to buy the software on the CD?

Purchase of software on CD is not required. You will be sent the registration code via email regardless upon purchase. You may also download the installation from our website and burn it onto a CD.

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How do you provide support for the software?

All sales and support is conducted through our website, and via electronic mail. If you are not able find an answer to your question on our website, drop us email at support@microguru.com. Please state:


  1. Name of our product
  2. The version of our product you are using
  3. Your operating system (i.e. your Windows version)
  4. The question you have or describe the problem or issue

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How do you ship the software?

We will mail you the Software on CD within 2 business days via First Class US Mail. Please visit USPS.com for estimated delivery times to your location. All software is shipped from California, USA.

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How long does it take for your support team to respond to email questions?

1-2 business days.

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How long does it take to receive the registration code after the purchase?

Within 24-48 hours upon receipt of the payment barring any Internet or system outages.

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How much does SLOC Metrics cost?

See:
  Where/how can I purchase SLOC Metrics?

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Is it safe to order online?

Yes. We use one of the most reputable Internet credit card transaction processors, Authorize.net. Your credit card number is never stored in our system and used only by Authorize.net to conduct the transaction.

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Is phone support is available?

No.

See:
  Without phone support I am not comfortable buying the software. Why is phone support not available?

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What forms of payments do you accept?

1. Credit Card (Visa, MasterCard, American Express) online at the product home page.

2. Check via postal mail. You may still prepare your order online to obtain payment amount at the product home page. Send payments to:
Microguru Corporation
PO Box 131235
Carlsbad, CA 92013-1235
USA

3. PayPal payments sent to sales@microguru.com. Payments sent via PayPal may take longer than option 1 to process. You may still prepare your order online to obtain payment amount at the product home page.

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What is Regisration Code?

When you purchase the software, a unique Registration Code is emailed to you. You can use this code to convert your evaluation version of the software to the licensed version.

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What is the limitation of evaluation version of SLOC Metrics?

Up to 30 source files can be scanned at a time. There is NO limit on the number of files scanned by the licensed version of SLOC.

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Where/how can I purchase SLOC Metrics?

Software can be purchased online at: SLOC Metrics Home Page

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Without phone support I am not comfortable buying the software. Why is phone support not available?

Considering the price point of the software, it is not economically feasible to provide live phone support.

Ask yourself these questions:

1. If I have to call technical support to figure out how to use the software, is the software well-designed or thought out?
2. Can a person on the technical support line really fix a programming bug over the phone? If the software is unstable, should I even consider buying it?

For our software offerings please consider the following factors:

1. You can try the software for 30-days free before purchasing it
2. Our software is a mature and stable that has been put through the paces over several years
3. We provide extensive support through our website and responsive email support

See:
  How do you handle feature and enhancement requests?

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