FAQ & Help Composer >> FAQs
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FAQ & Help Composer >> FAQsCan a FAQ be shared among multiple products/services?
Yes.
Can FAQ Composer generate XML for the content?
Yes.
See:
What is the format of the generated XML?
Can FAQs/Topics be linked to each other?
Yes. The See also... tab on the FAQ Record dialog box provides this functionality.
Can I enter URLs / links in answer/desc?
Yes, you can enter HTML link/href tag in the content.
Can I search the content I enter?
Yes.
See:
How can FAQ Composer be used as a knowledge base?
Can I see a list of topics and topic ids in the generated help file?
Yes. Press F1 in FAQ Composer for additional information.
Can the output of FAQ Composer be customized?
Yes. There are at least three options:
1. Your own Cascading Style Sheet (css)
2. An HTML Template
3. Your own XSL Transformation against the generated XML representing your content.
Press F1 in FAQ Composer for complete details.
See:
What is the format of the generated XML?
Can you show me an example of FAQ Composer output?
You are looking at it!
Also, the help file shipped with FAQ Composer is generated with this tool (press F1 in FAQ Composer to view the help file).
Does FAQ Composer provide Windows Help?
Yes. Press F1 in FAQ Composer.
How are FAQs/Topics organized?
By Product/Service and Category.
See:
Can a FAQ be shared among multiple products/services?
How can FAQ Composer be used as a knowledge base?
FAQ Composer saves all your content into a database. Choose View, Filter or Lookup FAQ... menu to search for desired content.
How does FAQ Composer provide spell checking capability?
FAQ Composer uses the dictionary included with your pre-installed Microsoft Word 2000 or later.
What do I need to generate Windows HTML Help?
You will need to download and install Microsoft HTML Help Workshop (available free from Microsoft). Please see FAQ Composer product page for download link.
What is the format of the generated XML?
The generated XML is well-formed and conforms to a schema. See http://www.microguru.com/faq/faqcomposer-output.xsd
What output formats are supported?
HTML, Text, Windows Help and XML.
Can I install the software on a shared network drive?
No, the software must be installed on a local drive of a computer.
However, the data used by the software can be created and accessed from a shared network drive.
How do I remove or un-install the software?
1. Choose Control Panel from Windows Start menu
2. Double-click on Add/Remove Programs
3. Locate and select the entry for the software
4. Press the Remove button
I purchased a previous version of the software. Is there a charge for the upgrading to the latest version?
No, there is no charge for upgrading from a previous revision of the software to the latest revision within the same major release version. For example, you may download and upgrade your software from version 5 rev. 6 to version 5 rev. 9 free of charge.
There may be a nominal charge for upgrading from an older major version to latest major version. For example, from version 3 rev. x to version 5 rev. y.
What is the latest available version of the software?
Please visit the Revision History link on the Product Home Page.
What operating systems are supported?
Windows 2000, Windows XP, Windows 2003
What operating systems are supported?
Windows 2000 and Windows XP
What version of .NET runtime is required?
Microsoft .NET v1.1 available through Windows Update or at Microsoft's website.
Can you customize the software to my needs?
The software is sold as off-the-shelf software. Considering the price point of the software, it is very cost prohibitive to make customer specific changes to the software.
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Is the source code for the application available for modification?
How do you handle feature and enhancement requests?
How do you handle feature and enhancement requests?
We welcome your suggestions! If the features you require have wider applicability, we can evaluate and likely incorporate those features in a future general release of the software.
Is the source code for the application available for modification?
No.
Are printed manuals shipped with the software?
All documentation is installed when you install the software. No manuals are shipped with the CD.
Do I need to buy the software on the CD?
Purchase of software on CD is not required. You will be sent the registration code via email regardless upon purchase. You may also download the installation from our website and burn it onto a CD.
How do you provide support for the software?
All sales and support is conducted through our website, and via electronic mail. If you are not able find an answer to your question on our website, drop us email at support@microguru.com. Please state:
We will mail you the Software on CD within 2 business days via First Class US Mail. Please visit USPS.com for estimated delivery times to your location. All software is shipped from California, USA.
How long does it take for your support team to respond to email questions?
1-2 business days.
How long does it take to receive the registration code after the purchase?
Within 24-48 hours upon receipt of the payment barring any Internet or system outages.
How much does FAQ Composer cost?
See:
Where can I purchase FAQ Composer?
Yes. We use one of the most reputable Internet credit card transaction processors, Authorize.net. Your credit card number is never stored in our system and used only by Authorize.net to conduct the transaction.
Is phone support is available?
No.
See:
Without phone support I am not comfortable buying the software. Why is phone support not available?
What forms of payments do you accept?
1. Credit Card (Visa, MasterCard, American Express) online at the product home page.
2. Check via postal mail. You may still prepare your order online to obtain payment amount at the product home page. Send payments to:
Microguru Corporation
PO Box 131235
Carlsbad, CA 92013-1235
USA
3. PayPal payments sent to sales@microguru.com. Payments sent via PayPal may take longer than option 1 to process. You may still prepare your order online to obtain payment amount at the product home page.
When you purchase the software, a unique Registration Code is emailed to you. You can use this code to convert your evaluation version of the software to the licensed version.
Where can I purchase FAQ Composer?
Please see: FAQ Composer Home Page
Without phone support I am not comfortable buying the software. Why is phone support not available?
Considering the price point of the software, it is not economically feasible to provide live phone support.
Ask yourself these questions:
1. If I have to call technical support to figure out how to use the software, is the software well-designed or thought out?
2. Can a person on the technical support line really fix a programming bug over the phone? If the software is unstable, should I even consider buying it?
For our software offerings please consider the following factors:
1. You can try the software for 30-days free before purchasing it
2. Our software is a mature and stable that has been put through the paces over several years
3. We provide extensive support through our website and responsive email support
See:
How do you handle feature and enhancement requests?
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